Filtering by "Strategic Thinking" tag.
Customer Journey
Blog - Written by Jim Hardcastle
Posted on Thursday 29 Apr 2010 at 15:25
What do your customers encounter on their journey through your service?
Social Media: DON’T Just Do It!
Blog - Written by Neil Wilkins
Posted on Wednesday 16 Sep 2009 at 09:11
The show of hands from today's Social Media Seminar at the Bristol Business Show was quite enlightening. 50 people present, 40 using Facebook, 30 using LinkedIn and 20 using Twitter. Just one person raised their hand to confirm they are seeing a real business benefit from using social media and online networking.