Bring credit to our organisation
Do not bring our organisation into disrepute
Respond and fix facts
Keep a clear division between company pages and “personal” pages
Simple online participation policy for the public sector organisation:
Be credible: Be accurate, fair, thorough and transparent.
Be consistent: Encourage constructive criticism and deliberation. Be cordial, honest and professional at all times.
Be responsive: When you gain insight, share it where appropriate.
Be integrated: Wherever possible, align online participation with other offline communications.
Be a public servant: Remember that you are an ambassador for your organisation. Wherever possible, disclose your position as a representative of your department or agency.
Dealing with complaints, there are typically 4 types to deal with: